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It Application Support Interview Questions

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6,816 it application support interview questions shared by candidates

types of join in SQL difference between incidence and problem what is SQL transact what is user restriction in SQL how to update a table (sentence) situation: the system went down, you have calls and ticket saying that system is not working, is 6pm,you already verify that systems is down and you are alone, what is the first thing to do?, send a general message to all users saying that the system is not working and we are workking to fix it, to stops calls and tickets. example of how you communicate with people when you find a problem tell me about you. examples in your work how your apply ITIL environment
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IT Support Specialist

Interviewed at BNP Paribas

3.8★
Aug 7, 2019

types of join in SQL difference between incidence and problem what is SQL transact what is user restriction in SQL how to update a table (sentence) situation: the system went down, you have calls and ticket saying that system is not working, is 6pm,you already verify that systems is down and you are alone, what is the first thing to do?, send a general message to all users saying that the system is not working and we are workking to fix it, to stops calls and tickets. example of how you communicate with people when you find a problem tell me about you. examples in your work how your apply ITIL environment

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
avatar

IT Help Desk Support

Interviewed at NSC Global

3.2★
May 17, 2023

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?

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