Questions is ok but it is long
It Computer Technician Interview Questions
2,426 it computer technician interview questions shared by candidates
Please describe your experience with networking and what background you have in it.
When attending a face-to-face interview, you would have to repeat a couple of tests again. Including that silly math
Give a situation where you had a issue and how did you over come it.
General IT knowledge questions, how would I handle escalations etc.
What aspects of this role would you prioritize?
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
Technical questions. Difficult situations with a customer. What ticketing systems have you used.
Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?
How much experience do you have will Dell systems? MacOS? iOS? Android? How would you add an email account to someone’s native email app on their cell phone?
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