How do you handle incident management, Problem management and Control Management
It Customer Service Interview Questions
1,529 it customer service interview questions shared by candidates
A couple of technical questions about platforms and experience with them. Nothing too difficult.
What interests you to work for the council? What experience you can bring to role that you have applied for? STAR type scenario & scenarios What type of reporting have you done for the role you have applied for? What is your current situation employment wise? Understand your resume, understand the application guide, understand the candidate guide
First - Just about customer service.(ex:What will you do, if customer not happy with a service.) Absolutely not IT related, and at this point i wanted just to close browser, cause what a point? around 20 questions with time limit. Second - about logic. Also absolutely non it-related, but now it was very unusual and interesting. questions were like "choose two statements, that together approves sentence in question." around 20 questions with time limit 4-5 min per question. Time resets after each answer. So you have no like 20 minutes for test. you have 4 minutes for every single question.
Asked about background experience, Salary Requirements, And a few other unfortunately I can't remember
Technical about network hardware software
Technical Questions What is an OSI model
IT-related questions and some generic questions of the experience and scenario based
Customer service and customer satisfaction
Would you be interested in this position?
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