Tell me about a time when ... those type of questions. It's key to prepare in advance for these questions, so that you're not struggling to come up with examples
It Customer Service Interview Questions
1,526 it customer service interview questions shared by candidates
- Why Unisys
Tell me a time when you have had to deal with difficult customer.
They asked me about personal experiences that I've had with the skills and various things listed on my resume.
Scenario based. Related to ITSM process. Current ways of working. Infra knowledge. Cloud knowledge.
Do you understand the importance of SLA's
1) Self Introduction 2) How can I troubleshoot a BSOD error that occurs while using Outlook? 3)How do you prioritize and handle multiple support tickets simultaneously? 4) How do you troubleshoot a computer that won't connect to the network?
Why should I hire you?
Please tell them about yourself.
They asked me very expected questions for a role like this. Questions related to experience and what makes me a 'people person'. At one point that asked me to walk them through how to use my favorite feature on a Macbook. There weren't any real curve balls.
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