It Customer Service Interview Questions

1,526 it customer service interview questions shared by candidates

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)
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IT Service Desk

Interviewed at Chewy

3.4
Nov 11, 2021

- Do you know how to use AD - How do you troubleshoot an issue in O365 - Explain a situation where you have caused an issue and how did you resolve it - How do you troubleshoot an issue in Outlook - There is a really frustrated person on the line having an issue that has been going on for days and no one else has helped him/her, how will you treat that person with the white glove (excellent customer service)

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