The only question that was not IT specific related, was to show how I would explain in a phone call the basic process of how to tie a shoe; such as to verbally explain how I would give the directions for the tying of shoe laces.
It Customer Service Interview Questions
1,529 it customer service interview questions shared by candidates
asked me what dns, vpn, static and dynamic ip address was.
What would you expect to see in a change request?
need to stay focused on solving a problem from beginning to end result
What is service owner?
If the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?
What is the best thing you like about your job?
How would you rate your problem solving skills?
What is your worst experience so far as a help desk assistant?
Simple technical questions like: I cannot print I cannot log on Customer is upset - how do you deal with them? Have you used XYZ app (SCCM example)
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