What is a typical day at your current job?
It Customer Support Interview Questions
6,819 it customer support interview questions shared by candidates
Which brand of ticketing system have you used before?
applied online got interview scheduled was asked multiple questions interview tooks 2 hours with 2 hiring manager
basic troubleshooting on windows, overheating
TCP/IP stack. Windows and Linux. You answer to the best of your ability as questions get harder. A lot of behavioral questions. " Tell me about a time you had a project and did not complete it in time" type of questions.
Behavioral/leadership: 1) Tell me about yourself and your IT background. 2) Tell me about a time where you had to deal with a difficult customer. (STAR method) 3) What excites the most about IT? Technical questions: 1) OSI model, all 7 of them (Explain all) 2) What is DNS? TCP? DHCP? UDP? SSH? Ping? VLAN? 3) What is a firewall? 4) What is Active Directory? Powershell? 5) What is the default gateway? group policy? 6) What is a MAC address? IP address? 7) Basic Linux commands. (ls, cd, cat, cp, mv, grep, sux, sudo, mkdir)
DHCP, DNS, VLAN, Active Directory
Do you have any relevant certifications?
Leadership Interview structure was behavior based
How do you deal with difficult personalities?
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