I was only asked to name a project I had worked on and walk through the steps, and then had a couple of follow ups with that, what was an obstacle you ran in to and what would you have done differently?
It Desktop Support Engineer Interview Questions
881 it desktop support engineer interview questions shared by candidates
What does customer service mean to you?
None really... All the Manager did was brag about how Amadeus was the greatest company in the world, how they do things and that should be an absolute rule to all. While bragging... accidentally mentioned that he is underpaid. He was extremely unprofessional and disrespectful and on top of that, did not know how to properly explain the job role and HR had to step in to help him. Felt more like I was the interviewer teaching him how to speak properly to a human being.
Behavioral based questions, all pretty generic.
They ask me Where You can stand after three years?
Here is a list of potential questions for this position: How do you display running system processes from the Linux command line? What is grep? Please give an example of its usage. Explain the differences between TCP and UDP? Describe the layers of the OSI Model. Why is the OSI Model used? What is the difference between a switch and a router? List some TCP or UDP ports and their associated services. Example: HTTP uses port 80. What is CDP? What is PowerShell? If the group policy fails to update on a Windows Client, how would you troubleshoot that issue? How do you prioritize tickets and projects when you have many? Give an example of when you have taken accountability and ownership for work that was perhaps out of scope for your role. Sometimes competing tickets or projects are received at the same time when working in IT. What criteria do you use to determine what to work on first? In Linux, how do you display the directory you are in from command line? What is sudo and why would you use it? How is sudo different from Su? Describe a time when you took a big risk and it failed. What did you learn? What would you do differently? What is the principle of least privilege (POLP) model and how does it apply to Windows' accounts? What is the difference between a broadcast and collision domain? In a domain environment, what are cached credentials? What utility would you use to find if an IP address has an associated domain name? Name and describe the different types of DNS records. What does the TTL variable do? How would you rebuild a Windows profile? Why would you need to? Name the Windows mechanism that would assign an IP address of 169.254.0.1 and explain why this is so. Describe the steps of the most challenging technical issue you have had to solve. What is the farthest you have bent your standards in order to succeed? Please explain what happened, what you did, and what was the result. Give an example of when you failed a goal you had. Why did you fail? How were you able to learn from it? In Linux, how do you display a list of files from command line? Explain the DNS process. Explain everything you know about the DORA process in DHCP. For STP, is the default election ok or should you configure it? If yes, how do you choose the switch and how do you ensure it is the root bridge? What is a VLAN and why are they used? What are some advantages and challenges of using VLAN? What is Spanning Tree Protocol and why is it used? How is root bridge elected if all priorities are equal? What is the Window\u2019s hosts file? What is Active Directory? Give an example of when you saw a peer struggling and decided to step in and help. What was the situation, what actions did you take, and what was the outcome? An accesspoint looks like its on but you cannot connect to it. Describe how you would troubleshoot it. Tell me about your most difficult interaction with a customer. Why was it difficult? How did you handle it and what was the outcome?
IT Technology procedures, support scenarios, ITIL awareness, BAU SLA management
What is the name of the most recently released version of Mac OS X. Can you name a number of earlier versions?
Explain the differences between a router, a hub and a switch.
Explain the OSI model and why it is used?
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