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It Help Desk Interview Questions
1,701 it help desk interview questions shared by candidates
First - Just about customer service.(ex:What will you do, if customer not happy with a service.) Absolutely not IT related, and at this point i wanted just to close browser, cause what a point? around 20 questions with time limit. Second - about logic. Also absolutely non it-related, but now it was very unusual and interesting. questions were like "choose two statements, that together approves sentence in question." around 20 questions with time limit 4-5 min per question. Time resets after each answer. So you have no like 20 minutes for test. you have 4 minutes for every single question.
Asked about background experience, Salary Requirements, And a few other unfortunately I can't remember
Technical Questions What is an OSI model
4 hours of interviews so it is difficult to pick out one or several questions. Much of the process was conversational rather than strict question and answer.
What do you know about freight logistics, can I identify the capitals of states
Tell me about a time when you had to work with an angry customer
IT-related questions and some generic questions of the experience and scenario based
Customer service and customer satisfaction
Kind of trick questions presenting a scenario and leading you to an answer when the actual answer is team work.
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