Difficult situation I was in.
It Help Desk Interview Questions
1,701 it help desk interview questions shared by candidates
What is the hardest technical problem you had to solve?
They asked me very expected questions for a role like this. Questions related to experience and what makes me a 'people person'. At one point that asked me to walk them through how to use my favorite feature on a Macbook. There weren't any real curve balls.
Describe a situation in which you had to work with a difficult customer or user.
Describe a difficult situation you faced in work and how did you handle it?
How would you walk me through the processes of setting up and/ or troubleshooting a printer for a worker who is new to working from home?
Tell me about a time you put in extra hours to make sure the needs of the business were met.
The thing you're most proud of in your life What motivates you in your professional life?
They made sure to ask me technical questions.
Questions about DNS, MAC OSX, Windows Active Directory, IPV6, VLAN, previous company routine
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