A user calls saying that they are unable to connect to the system. Please roleplay what questions you would ask the user to get them sorted.
It Help Desk Interview Questions
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If I worked well in groups.
A client needs to be able to edit videos and browse the internet; what minimum requirements should their machine have?
Why didn't your previous employer want to go with something you suggested?
AD
If excel spreadsheets were crashing or performing slow what are some things to check.
How much experience do you have with Active Directory and how often did you use it?
When faced with an equipment issue, how would you go about addressing it?
If a user cannot Print, what process do you go through to troubleshoot the issue over the phone?
He asked me if i knew SCCM, one of the main systems they use for asset management and OSD.
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