Identifying RAM sticks and different types of hardware
It Help Desk Interview Questions
1,701 it help desk interview questions shared by candidates
What I look forward to working with them.
How does you handle difficult customers?
The questions were relevant to the role.
How to handle a difficult situation
Communication skills & team management questions
Describe a time when you had to handle a difficult customer. How did you handle it?
How would you deal with multiple IT tickets coming in at the same time? How would you go about handling the situation?
How to handle people's resignation
Explain a time where you received bad customer service as a customer, What would you have done differently if you were the owner/boss. Explain a difficult situation, a time where you made a mistake, how did you fix the situation. What did you do afterwards to make sure that this mistake wouldn't happen again. What is DNS? How would you troubleshoot DNS on a in house computer? Where is the account information stored on Active Directory and how would you get to it? He also asked about a few shortcut keys on MAC computers.
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