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It Help Desk Interview Questions
1,701 it help desk interview questions shared by candidates
What experience do you have with customer service?
about any prior cs experience
General IT questions regarding your routine by L1 troubleshooting in Windows environment.
Ask about experience and education.
How would you troubleshoot this Headset that was handed to you in person? (You must list every possible solution)
What experience do you have answering phone calls?
One question was a user having an issue with connecting a smart tv to a wireless network and the various troubleshooting steps I would take. Another was someone having issues with display settings on an additional screen. Nothing too crazy technical.
What are some of the experiences you’ve had in past jobs?
None declined immediately after they lied in job posting.
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