How does your previous experience fit into the role?
It Service Desk Analyst Interview Questions
443 it service desk analyst interview questions shared by candidates
What is the extent of my IT knowledge? And examples of IT related tasks performed in previous professions.
How would you deal with a difficult customer?
QUESTIONS ON VALUES, IT technical questions (Quite difficult)
1. Tell me about yourself 2. Outlook configuration 3. VPN troubleshooting 4. Network troubleshooting 5. Network related 6. DNS 7. IP ADDRESS 8. Ticketing tools 9. Mfa
Am I willing to create and update solutions
They asked me if I ok with commuting everyday ?even though position was advertised as hybrid role. Additionally they also asked that this position requires 24/7 assistance on rotational shift. (It was not mentioned on job posting ) Other than that it included basic technicall questions related to networking, office365, hardware troubleshooting.
What was my preferred work schedule?
Interview question based on hardware and software troubleshooting
Talk about your work experience.
Viewing 341 - 350 interview questions
See Interview Questions for Similar Jobs
Help Desk AdministratorService Desk AnalystIt Helpdesk AnalystIt Service Desk ManagerService Desk ManagementManager SupportHelpdesk AdministratorIt Help Desk AnalystSenior Technical SupportImplementation SpecialistIt SupportSenior Technical Support SpecialistService Desk ManagerIt Desktop SupportImplementation Support SpecialistSenior Service Desk AnalystSenior Technical Support AnalystSupport Lead