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It Service Desk Interview Questions
1,701 it service desk interview questions shared by candidates
Tell me a time when you have had to deal with difficult customer.
I'd rather not say either way
Difficult situation I was in.
What is the hardest technical problem you had to solve?
They asked me very expected questions for a role like this. Questions related to experience and what makes me a 'people person'. At one point that asked me to walk them through how to use my favorite feature on a Macbook. There weren't any real curve balls.
Describe a situation in which you had to work with a difficult customer or user.
Describe a difficult situation you faced in work and how did you handle it?
How would you walk me through the processes of setting up and/ or troubleshooting a printer for a worker who is new to working from home?
Tell me about a time you put in extra hours to make sure the needs of the business were met.
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