What is your previous experience? Network Fundamentals DNS, DHCP, .... etc Help desk and SLA fundamentals
It Service Desk Interview Questions
1,701 it service desk interview questions shared by candidates
How I would handle a frustrated customer.
Why do you want *this* job?
What has been your experience in troubleshooting computer related issues?
Haben Sie schon einmal per Remote gearbeitet?
What's the Different between a Problem and an Incident? ITIL
How would you troubleshoot an Incident you weren't familiar with? steps that are taken to research etc.
What the Domain Name System (DNS) Do?
Guide me through the steps you would take to help fix a customer's internet connection
How to communicate computers on a network using command line
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