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It Service Desk Interview Questions
1,701 it service desk interview questions shared by candidates
When would you use Excel and when would you use Access?
If you witness a fellow employee become irritated and argue with a customer, what should you do?
what do you do if you can't answer a question?
The request for references in a comprehensive and detailed manner; took me by surprise.
Where do you see yourself in 5 years time?
It was pretty normal for an IT Help Desk position. "How do you handle a frustrated customer?" For instance.
Are you available to work almost full time hours?
Recall the a time when you took a call and the customer was very angry, How did you handle the caller?
The only question that was not IT specific related, was to show how I would explain in a phone call the basic process of how to tie a shoe; such as to verbally explain how I would give the directions for the tying of shoe laces.
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