For this position they ask not only STAR situational questionsbut then multiple interviews that are just technical questions back to back so you better memorize literally everything to do with networking, Linux, windows, etc.
It Systems Support Interview Questions
6,829 it systems support interview questions shared by candidates
50% on subject relate to : Tell me about difficult situation/time management/unexpected situation specifically. lots of question on this about 10 questions. 30% technical question relate to Linux, scripting, Mac support and Networking relate to Cisco IOS 20% your self and Why Amazon. Tell me about yourself? Why Amazon? What you do on this situation (Website design of Amazon relate to quick and reliable service) What you have done different on last few years? Have you deal with difficult customer. what you think its difficult and how you handle? Any conflict with manager, why?
why you choose this ?
Are you currently on H1B,TN, F1 or OPT VISA?
Why are you interested in working for this company?
general regarding your goals and achievements in other jobs.
Describe the OSI model, know linux commands, how to troubleshoot printers.
Linux, Windows, and Networking
What do you do if you encounter a problem that you cannot solve?
Describe the OSI model. What is the windows host file? In Linux, how do you view the directory you are in? What is DHCP? What is DNS?
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