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6,813 it tech support interview questions shared by candidates

Network issues/Troubleshooting steps to perform What is bios? What is bit locker encryption ,why is it used? What is encryption? How to update BIOS on a BitLocker enabled system? What is subnetting ?why is used? POST[ POWER ON SELF TEST ], what are the tests conducted by post,Types of Errors encountered during POST What is BSOD? ts for BSOD What is DNS,DHCP,DORA? IP adress,TCP/IP? Network commands, Explain flush dns why is it used VPN? How do you troubleshoot User wants to back up , how would you help them? Shared folder permission.what do you do even after re-adding if it doesn’t work? Difference between PERMISSION, RIGHTS, POLICY ?? Active Directory Group policies If the devices keeps on restarting multiple times, how do you back up What is pxe boot? Have u dealt with rude users? Customer has called for unreasonable request?what would you respond? If there are 100 people in the floor who isn’t able to access Internet what would you do? What is OST n PST? Differences between them? How to you take back up in outlook? If users email is full, how do u help user? If user isn’t receiving emails ,what ts are done? If user has no network where will the emails saved Differentiate between switches and routers and hub in a network. How to recover files after a virus attack? MAC: What is FileVault?where do you turn it on?why is it used? JAMF ?why is it used? User has forgot to turn on File Vault, and forgot password , how do you help him to login Password is lopping back to the same screen on Mac , what ts u wud do?(keychain) User has copied Data via pen drive on Mac and trying to insert pen drive on Windows and its not working DHCP, how it works?It is single cast or multi cast PXE boot , why is it used? User acc shows locked out on the sign in screen There do you read users to group policies What happens in the background when device is turned on Users outlook shows working offline How do u troubleshoot on MAC If peripheral devices are not recognised on M1 machines How is NVRAM and SMC reset is done FAT32 and NTFS
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IT Support Associate II

Interviewed at Amazon

3.5★
May 28, 2025

Network issues/Troubleshooting steps to perform What is bios? What is bit locker encryption ,why is it used? What is encryption? How to update BIOS on a BitLocker enabled system? What is subnetting ?why is used? POST[ POWER ON SELF TEST ], what are the tests conducted by post,Types of Errors encountered during POST What is BSOD? ts for BSOD What is DNS,DHCP,DORA? IP adress,TCP/IP? Network commands, Explain flush dns why is it used VPN? How do you troubleshoot User wants to back up , how would you help them? Shared folder permission.what do you do even after re-adding if it doesn’t work? Difference between PERMISSION, RIGHTS, POLICY ?? Active Directory Group policies If the devices keeps on restarting multiple times, how do you back up What is pxe boot? Have u dealt with rude users? Customer has called for unreasonable request?what would you respond? If there are 100 people in the floor who isn’t able to access Internet what would you do? What is OST n PST? Differences between them? How to you take back up in outlook? If users email is full, how do u help user? If user isn’t receiving emails ,what ts are done? If user has no network where will the emails saved Differentiate between switches and routers and hub in a network. How to recover files after a virus attack? MAC: What is FileVault?where do you turn it on?why is it used? JAMF ?why is it used? User has forgot to turn on File Vault, and forgot password , how do you help him to login Password is lopping back to the same screen on Mac , what ts u wud do?(keychain) User has copied Data via pen drive on Mac and trying to insert pen drive on Windows and its not working DHCP, how it works?It is single cast or multi cast PXE boot , why is it used? User acc shows locked out on the sign in screen There do you read users to group policies What happens in the background when device is turned on Users outlook shows working offline How do u troubleshoot on MAC If peripheral devices are not recognised on M1 machines How is NVRAM and SMC reset is done FAT32 and NTFS

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