Specific IT problems that would need to be addressed. "A client has this issue, their internet is not working, how would you diagnose the issue?"
It Technical Support Specialist Interview Questions
1,494 it technical support specialist interview questions shared by candidates
On a scale of 1-10 with 10 being the highest, how comfortable are you with Windows Servers
What is the first step to troubleshooting?
If you unable to go online or access internet using your laptop..would troubleshooting steps would you take to check this issue??
Do you know how to troubleshoot a system
Describe your background with Desktop Support.
So you worked in a hospital before?
the first part of the interview was technical, asking questions about the MAC OS. Questions such as do you know how to perform a ping? Do you know how to remove an application from the doc? Other parts of the interview were "Tell me about a time when..." questions. Very straightforward nothing off the wall.
What is your Background and experience
They asked about a previous role as a IT service desk manager, what my responsibilities were and what kind of technical work it involved
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