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152 itsm interview questions shared by candidates

I had few gaps in my CV and I was asked what I did in those months. Nothing unexpected questions. The only complaint I have is when I got the feedback about the interview I was given a feedback which was totally irrelevant as when I had my second interview with the client we never discussed those issues so that was kind of shame. So inspite of they saying that this feedback was from client the feedback was actually from the CACI manager rather the client. But again doesnt matter as the end result was no offer
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ITSM Consultant

Interviewed at CACI (UK)

4.1★
Sep 3, 2014

I had few gaps in my CV and I was asked what I did in those months. Nothing unexpected questions. The only complaint I have is when I got the feedback about the interview I was given a feedback which was totally irrelevant as when I had my second interview with the client we never discussed those issues so that was kind of shame. So inspite of they saying that this feedback was from client the feedback was actually from the CACI manager rather the client. But again doesnt matter as the end result was no offer

As a crucial part of the interview process, candidates were tasked with presenting on a specific module/application through a role-play scenario. This necessitated thorough preparation and a polished delivery to ensure all customer questions were addressed effectively. Notably, candidates were also expected to manage their time adeptly, ensuring the presentation concluded within the allocated interview slot while leaving ample time for questions.
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ServiceNow Business Process Consultant - ITSM

Interviewed at Crossfuze

3.9★
Jan 19, 2024

As a crucial part of the interview process, candidates were tasked with presenting on a specific module/application through a role-play scenario. This necessitated thorough preparation and a polished delivery to ensure all customer questions were addressed effectively. Notably, candidates were also expected to manage their time adeptly, ensuring the presentation concluded within the allocated interview slot while leaving ample time for questions.

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