1st interview: - Tell me a bit about yourself. - Do you have experience working with education partners? 2nd interview: - Tell me a bit about yourself. - Why do you want to work in education? - How many accounts do you currently manage? - Describe a challenging situation with a partner. - What would be some of the threats for our industry? - Would you be willing to travel to meet the clients? - What do you expect from a manager? 3rd interview: - Many questions that we covered in the 2nd interview were repeated. - Many questions related to the assigment: what do you do if a client doesn't want to renew the contract; what do you do if a client still says no; what other challenges do you expect while dealing with clients? The assigment: A client of ProctorExam will be assigned to you. This client is a strategic partner based in the UK that resells our offering to their own client base who are mainly test organisers in the certification industry. This partner uses their own Learning Management System and has our solution connected through our API. Client is based in the UK. Their reason for choosing us is our flexibility in offerings. Key for them is a fast turnaround time. It has been a client for 18 months and although their numbers are showing a steady growth, we believe it does not reach their full potential yet. They are mainly using our record and review exam option without any additional reviewing services. The client doesn't reach out to us often, only when there is a sales inquiry or a support request every now and then. Their contract is up for renewal in 4 months, and if they renew, we need them to pay a 25% higher rate per seat as they previously did to increase our margin and thrive our continuous product and service development. Please make an Account Plan how you would approach this client to reach its full potential and have them renew the contract. You can choose any form of digital presentation for your plan. Make sure it is not longer than 20 minutes. We know you do not know all the ins and outs of our products and processes, so there is really no right or wrong here, we are mainly curious about your approach and thought process behind it.
