General questions are asked first such as availability and work experience. They will ask you what you know about the brand, how you can describe it in 3 words, how you can describe yourself in 3 words, why you want to work for them, what your hobbies are, your opinion on what great customer service is, etc.
What do you like about retail?
How would you handle the situation if a customer came in and wanted a refund after the return policy expired?
Describe a difficulty I experienced
Why would you be good for this role?
How do you handle difficult situations? For example: a customer is unhappy with the result of a return.
What’s the five key points on customer service
How do you stay organized
- What is your biggest accomplishment in your career so far?
Availability
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