How did you correct an error? What was something you did to go above and beyond? How would you deal with a confrontational coworker? How would you respond to angry patient? How would you collect funds for treatment, patient is stating they have do not have funds to pay for
How comfortable are you answering phones?
Are you familiar with carve out rates, groupers, capped rates daily ticklers?
What kind of experience did I have. How do I feel about working with patients in emergency situations. Did I want full time hours or PRN; and what days and hours was I available.
Background length of previous experience
Tell me about your job history.
How do I handle stress in my life
What are the most important traits to be successful in customer service?
What are my qualifications
Salary raise due to previous experience acceptable?
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