There really was no difficult or unexpected questions asked. I would say the hardest question asked was a situational question about an upset guest who had a receipt saying he deposited money the prior week and it was not showing on his account which caused his account to overdraft; how would you handle it.
-Describe a time when you had a difficult customer and how you provided them with customer service. -Describe your best sale. -Describe a time when you disagreed with a policy or with your manager and how you dealt with it.
Please tell me a time when you made a outstanding sale and please give us as much detail as possible. Here 8 others sit there staring at you listening to your answer.
Give an example of how you provided excellent customer service
Be prepared for questions about meeting sales goals and dealing with stress, customer service - dealing with difficult customers or customers from various backgrounds. Also, know about having to balance a drawer every night by yourself. Keeping cash counts and maintaining organization on your drawer.
The fact that it is a group interview can be nerve wracking. If you have an issue talking in front of a group, keep in mind that this is not a small group of 5 or 6. There were at least 15 other candidates in my group and I think 5 that didn't show up, so there should have been as many as 20. That is on top of the 8 managers that sat in.
How have you had to adjust to a change in procedure at your current job?
can you describe a situation where you were able to go above and beyond with a customer?
How hard the goals are.
What did you do to help satisfy a customer?
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