I studied the set of possible questions they could ask so I was not surprised by any. I workked in similar industry before and was able to answer all the questions. All questions were regular and typical to the customer service, team work, growth and experience. I hoped they will not ask me about what type of animal I would be - but they di d not :-)
Tell me about your background?
how could i apply the skills in my previous work history to this position.
Tell me about your background.
list 3 strengths and weaknesses
What is your management style? (How do you like to be managed)
How would you describe your organization style?
Why I got into this field?
What would you do if you were greeted by a resident who had a question about their account, a prospect looking for a home and a resident angry about a maintenance problem at the time. What creative ideas would you have fro a renewal gift or a resident event. What prior customer service experience do you have? What was one of the hardest situations that you delt with and what did you do to make the customer experience better.
How did you overcome a negative situation in the past?
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