I was nearly caught off guard when I was asked a difficult question, "Please explain a time when you were in a challenging situation. How were you able to make the situation better for a customer/guest without having a manager involved and why you did it." It seemed to be quite a vague question, yet a critical one. Knowing that it wasn't a right or wrong answer to this, I stated in my brief senario the best way how I handled the problem. That case it was known that there is potential into figuring out difficult situations, without producing nor prolonging any unnecessary conflicts.
