1. Changing & Improving: • Give an example of when you have changed and improved a process at work 2. Making Effective Decisions: • Give an example of when you had to make a difficult decision 3. Leading & Communicating: • Give an example of when you had to communicate sensitive information • Then it was rephrased to communicating information 4. Collaborating & Partnering: • Give an example of when you had to meet a deadline 5. Managing a Quality Service: • Give an example when you had to deal with a difficult customer
