How would your boss and co-workers describe you?
Online Customer Service Representative Interview Questions
111 online customer service representative interview questions shared by candidates
Who is your favorite Harry Potter character?
Professional experience
Where do you typically shop?
Why are you leaving your current job? What interested you about David Jones?
very straightforward, the usual questions.
What hobbies do you have?
Why do you want to work for Key? Have you ever had a sales goal>
It was a fairly easy interview. I was asked about a time I went out of my way to provide excellent customer service. There was a very brief scenario where the interviewer played the customer and she just wanted me to simply reply as the agent. For example, Cust: I received my Ipod today but it is the wrong color. Me (agent): "I apologize for the mix up, in order to better assist you, I just need to verify some information to bring up ur account, ok?" We discussed my job history, including what my job duties were, and what responsibilities the position entailed.
What kind of Google product would you be and why?
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