The most difficult questions were situation questions where you do not know what she expects from you. So, my advice is, just be relaxed and say what first comes on your mind. It depends a lot of who is interviewing you.
Online Customer Service Representative Interview Questions
111 online customer service representative interview questions shared by candidates
The recruiter supplies you with everything you need to prepare for the interview. So if you have the correct experience and put the work in for the interviews there is no reason you can't get the job. Some of the questions were detailed enough - I had to explain the ad ranking and bidding process and if I hadn't prepped well I wouldn't have been able to answer some of these. There were detailed business case questions also where I was pressed for how I would solve certain problems.
Typical customer service interview questions. Was not asked anything about social media and when it came down to it, I was told that even though the role I applied for was "Online CSR/Social Media Write," It isn't the role that I will start with. They advised me that first I will be dealing with customers over the phone and if that goes well then, I would be an online customer service rep and if that goes well, then I would be both "Online CSR/Social Media Writer". This company led me on from the very beginning.
How would you describe yourself?
Are you goal oriented?
Group Interview: 1. Tell me about yourself? Basically describe in detail your background in customer service and sales. 2. Tell me your experience with computers and navigation. 3. Describe a time you went above and beyond to satisfy a customer. 4. Describe a time you used your knowledge of products or services to assist a customer. 1:1 Interview 5. What do you think this position consists of? Research the position and pay close attention to the PowerPoint presentation in the group interview, so you’ll be prepared to answer. 6. Why do you want to leave your current job? Why did you leave your previous job(s)? 7. Describe your sales experience. Be as DETAILED as possible. They want numbers. 8. How would you deal with a difficult customer? 9. Describe a time you calmed a difficult customer. 10. Describe a time when you were not meeting work expectations and how did you change that. 11. Tell me about a time when you had to meet difficult work objectives. 12. Why do you want to work for Wells Fargo? 13. Tell me about yourself? Basically describe your background in customer service and sales and also hobbies. They wanted to know what I did in my spare time too.
What was your greatest sales accomplishment
tell me about a time when you had to meet a difficult sales goal and what did you do to meet it? (i think this is the most important. be detailed!)
What's your AHT(Average Hold Time)?
what type of sales have you done
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