Online Customer Support Interview Questions

7,423 online customer support interview questions shared by candidates

I was asked to work out a lot of hypothetical scenarios. "What would I do in X case?", "How would I handle it if X happened to Y, but Y was Z?" A lot of them seem almost impossible to answer without knowing anything about how the company operates.
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Online Advertising Buyer

Interviewed at Bisk

2.9
Jul 5, 2013

I was asked to work out a lot of hypothetical scenarios. "What would I do in X case?", "How would I handle it if X happened to Y, but Y was Z?" A lot of them seem almost impossible to answer without knowing anything about how the company operates.

Because of the nature of the job, the questions mainly revolved around how you would react to extreme content such as beheadings, bombings, and child exploitation content. If you say that you can't take it, you'll obviously not be offered the job.
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Online Operations Associate

Interviewed at YouTube

4.4
Aug 29, 2012

Because of the nature of the job, the questions mainly revolved around how you would react to extreme content such as beheadings, bombings, and child exploitation content. If you say that you can't take it, you'll obviously not be offered the job.

Tell me about yourself. Tell me about the events you managed in your previous role. Tell us about how you would boost engagement in online events. Tell us about the KPIs you used at your last job. Tell us about your strengths and weaknesses. Tell us about any cultural struggle you had in any of your previous experiences. Tell us about a time you failed. Why did you leave your last job?
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Online Events Specialist

Interviewed at Boehringer Ingelheim

4.1
Apr 19, 2023

Tell me about yourself. Tell me about the events you managed in your previous role. Tell us about how you would boost engagement in online events. Tell us about the KPIs you used at your last job. Tell us about your strengths and weaknesses. Tell us about any cultural struggle you had in any of your previous experiences. Tell us about a time you failed. Why did you leave your last job?

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