Online Customer Support Interview Questions

7,414 online customer support interview questions shared by candidates

The questions are your ability to properly score online tests using a set of rubrics. You need to score the tests within a specific range of accuracy in order to pass the test. The questions are basically a trail run of scoring oral responses to prompts. It may appear to be an easy task but it is not easy. You need to score based on a rubric and each strand of the rubric is unique. In order to score fairly you need to be very aware of the rubric strands and listen to the prompts having all the strands in front of you so you can determine the final score. These tests are very important for the test takers so it is very important that you score accurately.
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Online TOEFL Rater

Interviewed at ETS

2.7
Jun 10, 2015

The questions are your ability to properly score online tests using a set of rubrics. You need to score the tests within a specific range of accuracy in order to pass the test. The questions are basically a trail run of scoring oral responses to prompts. It may appear to be an easy task but it is not easy. You need to score based on a rubric and each strand of the rubric is unique. In order to score fairly you need to be very aware of the rubric strands and listen to the prompts having all the strands in front of you so you can determine the final score. These tests are very important for the test takers so it is very important that you score accurately.

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