Have you ever had to work towards targets?
Online Customer Support Interview Questions
7,423 online customer support interview questions shared by candidates
If you were putting stock away and you didn't have much left but your shift was over, would you leave it or finish it?
I see that you have quite a bit of technical experience with software programs, especially utilizing online training programs. I guess since you are a contractor you have time to learn on an employer's time.
You spend 50% of your time on the phone with students 5 days a week. You often get coplaints about the background noise of your children playing or crying. Also, you notice that every time you get on the phone, someone in your household wants your attention. The only time that you have peace and quiet is when everyone goes to bed at 9am. What would you do to remedy the situation?
You have a student that goes to school full time and wroks at night. You spend the bulk of the 8am to 8pm time working with students, so anything after 8pm most likely puts you over 12 hours for the day. The student needs your help and is only available after 10pm and repeatedly calls your phone and sends texts after 8pm. What do you do in this situation?
What is your experience with project management and HTML/CSS?
Normal questions about self
recall a time you went above and beyond.
There weren't really a lot of position based questions other than how familiar with Excel and Outlook I was and my level of comfort responding to a high volume of emails day to day
My understanding was that their main interest is to learn more about how the candidate would react to potential problems, issues and practical solutions applied to the daily responsibilities.
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