As an entry level job, there were no extremely hard questions in the interview. There were a lot of questions reguarding past experiences for example; Name a time when you had an upset customer, and what did you do to calm them down. name a time when you had a large amount of work, and not enough time to do it in and what you did to make sure it all got done.
Mostly, I was just asked what my work experiences had been, and whether I could work under time constraints and whether I could deal with frequent interuptions.. ie.. to jump from one task to another, with customers interupting these multi tasking episodes. I said yes, not really realizing what I was getting myself into.
I don't remember detailed questions. Mostly, "Explain a time you provided excellent customer service/project/worked as a team/ or when you dealt with a difficult situation... and how did your respond?" Some questions involving when you made a mistake or encountered a problem with co-worker or manager. Several questions and mostly repetitive.
Describe how to handle a difficult customer...
How do you handle a conflict with another associate?
None, had researched company web site.
What major challenge did you face and how did you handle it?
Nothing to difficult. They were all typical situational questions. All pretty easy to answer.
We don't always agree with rules. Describe a time where you didn't agree with a rule. Why did you follow the rule even though you didn't agree with it?
Explain a situation you had to make a change
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