Questions were pretty generic and all were expected without any surprises, but it was very important to them, the recruiter and the managers as well, that exact and specific examples be given to back up your answers and to show your expertise and knowledge when answering the question.
tell me about a time when you dealt with a difficult customer and whar did you do to resolve the issue?
Why Wells Fargo?
Tell me about your best manager and your worst manager. How were they like? What did you like and not like about them?
Explain to me a situation where you had a difficult upset customer? How did you resolve this issue and what steps you took to help the customer out?
sell me this pen
Tell me about one of your greatest professional accomplishments? And what did you discover about yourself?
Tell me about a time when you had to deal with an angry customer.
Describe a situation in which you were able to resolve the complaint of an angry customer.
Name a time you dealt with an upset customer and how did you handle it
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