All the questions were basically, "Tell me about a time..." My advise is to think back and get all your stories together. Difficult customers, times you went above and beyond, etc.
Phone Interview Questions
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Describe a time where you had to meet a sales goal and how did you accomplish it.
Tell me about a time you had a fast paced job. What did u like and dislike about it?
Name a time you had to deal with a difficult customer
Questions went along with managing direct reports: How do you manage conflict, walks us through your top priorities with a team, let's walk through a difficult coaching session you've had. Things like that.
Basic questions tell me about yourself? Why do you want to be a phone banker? A few behavioral questions how did you handle difficult and irate customers.
tell about a time you were trying to offer a product or good to someone who wasnt sure they needed it
Basic give an example of when you...
Name a time you had a difficult situation, and describe how you resolved it?
Irate customer
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