how do you handle irate or upset customers
Phone Interview Questions
1,615 phone interview questions shared by candidates
Why should we hire you?
When I initially I applied, it was for a full time position of 40 hours. When I received a call back almost two weeks later I was told I was hired for a part time teller position (with benefits), I was a bit confused at first but nonetheless happy as I needed to work. I later found out that I was not hired initially for the position I applied to, a teller quit and that's when I was called and hired. It would be great if management was a bit more transparent with their new hires, as it is very tacky for employees to find out through word of mouth.
Tell me about a specific situation where you had a disagreement with someone and what was the task(what did you have to achieve), what action did you take, and what were the results of that action.
Name a situation where you had to deal with an angry customer and how you handled it.
give an example of a time when someone was angry with you and how you reacted.
Tell me about a time you sold a product to a customer and what steps you took.
Tell me about the details of a job you had to get right.
Tell me about a difficult situation with a coworker and what steps you took to overcome it.
Describe, briefly, a difficult situation you had with a customer OR describe, briefly, a time you went above and beyond for a customer.
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