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Product Support Engineer Interview Questions
506 product support engineer interview questions shared by candidates
1. Assignment on data discrepancy finding & email writing 2. Know about your past experience & about Singular 3. 2nd Level of assignment of finding the discrepancies in the data & email writing 4. Know about your past experience 5. Technical round (questions on writing formulas in excel to fetch the data)
My past work experience and current level of education.
They'll check for the analytical skills but providing different scenarios and how to provide a solution for the problem. They will look for the customer support experience from previous organizations and scenario based responses, how team player you could be and your role to deliver services for the organization. They would share the JD but this does not specify the technical skills the candidate should to be acquainted with. Database , Sql and excel knowledge will be checked. The agent who gets in touch will give you heads up on what this interview would be based but it will be completely irrelevant when comes to the interview. Some generic questions would be asked about the projects done and basics of DS and JAVA sometimes. They are not sure of what skills to be tested for a candidate to take them in and waste their time with lengthy assignments and reject for no reason. A training of 4 months would be provided regarding their product and they still expect core developer skills which is not relevant to the job role. A complete negative experience and would be a waste of time taking up the assignments and would simply put a generic rejection email template after all the rounds.
Can you describe a time where you didn’t have all of the information at hand to solve a problem and how did you handle it?
How are your skills for this role
Describe a time when you had to deal with confrontation in the work place?
What do you like to do for fun?
What would be your thought process to find the root cause for a poor performance in a scenario with FrontEnd Servers, BackEnd Server and Database Servers where they all communicate using TPC?
Describe your previous experience. Tell us your day-to-day responsibilities.
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