Product Support Interview Questions

2,283 product support interview questions shared by candidates

-Why do you want to work for YipitData? - Questions about my experience and past projects - Why did you leave your last company? - Is there something you were good at (at your previous job) that you don’t want to do anymore? - Why product support?
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Product Support Representative

Interviewed at YipitData

4
Apr 25, 2023

-Why do you want to work for YipitData? - Questions about my experience and past projects - Why did you leave your last company? - Is there something you were good at (at your previous job) that you don’t want to do anymore? - Why product support?

1. Has there been a time when your work was not recognized? What did you do to address it? 2. What are your personal goals? 3. What motivates you? 4. What are the things that you find frustrating in a work environment?
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Product Support Specialist

Interviewed at CoinTracker

4.3
Aug 26, 2022

1. Has there been a time when your work was not recognized? What did you do to address it? 2. What are your personal goals? 3. What motivates you? 4. What are the things that you find frustrating in a work environment?

Q. You have a backlog of 10,000 support tickets with users waiting 90 days for a response. What do you do? Q. How would you improve CoinTracker's Contact Us page? Please explain why you would make any suggested changes. Q. Write replies to the below support request: Dianna: "My tax calculations are wrong. Can you review them?" Dianna: "The cost basis is 20K higher than it should be and there is no way that the total proceeds should be 1M!!!" Dianna: "How can I see my transactions that I did in December 2017 only?" Q. What product improvements would you recommend to the team? Q. What is better and worse about CoinTracker compared to competitive solutions? Q. 1. Start by [reading this CoinTracker help center article](https://help.cointracker.io/en/articles/1920336-what-is-the-difference-between-net-fiat-invested-and-cost-basis) 2. Now let's say the following events occur: - On January 1, Satoshi buys three bitcoin (BTC) for $100 each - On March 15, Satoshi buys four more BTC for $200 each - On December 12, Satoshi sells five BTC for $150 each 3. After each of the steps above, assuming first-in first-out (FIFO) accounting, what is Satoshi's: - Net Fiat Invested - Cost Basis - Capital Gain 4. How do these three values change if Satoshi uses last-in first-out (LIFO) accounting instead? 5. Satoshi asks you whether they should use FIFO or LIFO accounting — what do you recommend
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Senior Product Support Specialist

Interviewed at CoinTracker

4.3
Oct 28, 2021

Q. You have a backlog of 10,000 support tickets with users waiting 90 days for a response. What do you do? Q. How would you improve CoinTracker's Contact Us page? Please explain why you would make any suggested changes. Q. Write replies to the below support request: Dianna: "My tax calculations are wrong. Can you review them?" Dianna: "The cost basis is 20K higher than it should be and there is no way that the total proceeds should be 1M!!!" Dianna: "How can I see my transactions that I did in December 2017 only?" Q. What product improvements would you recommend to the team? Q. What is better and worse about CoinTracker compared to competitive solutions? Q. 1. Start by [reading this CoinTracker help center article](https://help.cointracker.io/en/articles/1920336-what-is-the-difference-between-net-fiat-invested-and-cost-basis) 2. Now let's say the following events occur: - On January 1, Satoshi buys three bitcoin (BTC) for $100 each - On March 15, Satoshi buys four more BTC for $200 each - On December 12, Satoshi sells five BTC for $150 each 3. After each of the steps above, assuming first-in first-out (FIFO) accounting, what is Satoshi's: - Net Fiat Invested - Cost Basis - Capital Gain 4. How do these three values change if Satoshi uses last-in first-out (LIFO) accounting instead? 5. Satoshi asks you whether they should use FIFO or LIFO accounting — what do you recommend

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