He was asking a bunch of deep packet level info which fully needs to be memorized to answer
Product Support Interview Questions
2,281 product support interview questions shared by candidates
Background in SaaS support APIs and examples of trouble-shooting with APIs Difficult situation where you stepped up Professional goal that you failed to meet An achievement that you are proud of
Mostly general ones regarding past experience. One individual from the group asked tough technical questions which I think went beyond the scope.
What is your biggest achievement? What would you do differently if you look back at your last role? Your job experience indicates "Production Support Analyst" what exactly did you do in that role? Behavioral questions, how I performed in specific situations and was probed about my specific responses.
DNS, HTTPS, TCP/IP, SSL, etc
What happens when url is entered Deep understanding related to http/https Be prepared to answer as per rfc as this technical lead will not accept any incomplete answers and will keep you interrupting 😂 Tls, certificates, pcap
Correlating the previous experience into the current business model. They mostly look at the fitment for this position. Asked a few questions on Linux, networking, Web services.
Introduce yourself (via video recording) English language test Typing test Customer service test
Please tell me about yourself.
Describe a time you turned a negative customer experience into a positive one.
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