Describe an issue that you had to assist a client with. How did you resolve the issue?
Product Support Interview Questions
2,281 product support interview questions shared by candidates
I was asked if I had experience in a call center
Pretty standard interview questions. If you come prepared with examples from previous job/school experience and answer in the STAR method, you'll do great.
What's your favorite app and how do you use it? What do you tell a customer when there is a known bug in the software? What was a difficult problem that you solved for a customer and how?
General questions about how you perform under pressure.
How do you approach an ambiguous request. Also, a lot of questions about working with or approaching senior management.
Support practices and how do you handle escalations etc
What do you know about ciena? Are you comfortable with working in such an role? Do you have any questions?
How do you prioritize?
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