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A high-spec product has been discovered to have narrowly failed a routine test right before a small shipment. Back-tracing has revealed that this defect has been going on for a few months due to a minor production change. The failure was hidden because the tests pass general industrial specs but fail at the client's specs. The use of the product is not linked to human health and there have been no complaints from the client so far. What do you do?
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QC Technician

Interviewed at Technetics Group

3.8
Oct 27, 2015

A high-spec product has been discovered to have narrowly failed a routine test right before a small shipment. Back-tracing has revealed that this defect has been going on for a few months due to a minor production change. The failure was hidden because the tests pass general industrial specs but fail at the client's specs. The use of the product is not linked to human health and there have been no complaints from the client so far. What do you do?

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