how would you calm down a patient who was upset and demanded something
Referral Coordinator Interview Questions
277 referral coordinator interview questions shared by candidates
Why do you want to work here?
Have I ever built a credit risk organization from the bottom up?
How I would handle a client who was upset or angry. It was unexpected because the job that I was applying for was described as mostly data entry and I did not know that I would be speaking with patients/clients (over the phone)
Even more concerning, they asked me to provide names of other companies or professionals working in the same space, essentially asking me to share insider or competitive information—something no ethical employer should ask of a candidate. This felt more like data collection than a genuine hiring process. Although I completed every step and fulfilled every request, the tone of the communication became increasingly unprofessional, and ultimately, I was ghosted without closure. The way the process was handled—especially given the sensitive nature of their work—was not only disappointing, it was concerning.
Tell me about your self.
Each interview I was asked a version of "How do you deal with difficult patients/situations"?
How do you handle a rude manager?
What did you like least and like most about your last job?
1. Due to the current pandemic, this position will require you to work remotely from your home with the flexibility to return to a regular, in-office work environment. What would you enjoy or find rewarding about working-at-home? Additionally, what challenges if any, would you encounter and how would you overcome them? 2. Referral Specialists at Anthem/AIM Specialty Health are trusted advisors that our customers depend on to provide a great healthcare experience. Please provide an example of a time you went above and beyond to deliver excellent customer service 3. A routine call will require the Referral Specialist to ask routine questions. To hear how you would communicate this to our customers please read the below inquiry exactly as it appears. (Audio Answer) Can you identify all the imaging abnormalities that applies to recent diagnostic studies including chest x-ray, endoscopy, fluoroscopy and ultrasound? •Suspicious bony lesions in the ribs, spine or sternum •Pulmonary mass or suspicious parenchymal abnormality •Pulmonary nodule •Hillar englargement •Mediastinal widening (includes mass or lymphadenopathy) Unexplained diaphragmatic elevation or immobility
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