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You receive a reply from a customer after they've had a terrible interaction with someone else. The customer's questions have not been fully answered and their frustration is clear. What steps do you take to reconcile with the customer and how do you approach this situation with your colleague?
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Customer Support Associate - Remote

Interviewed at Squarespace

3.7
Jun 12, 2019

You receive a reply from a customer after they've had a terrible interaction with someone else. The customer's questions have not been fully answered and their frustration is clear. What steps do you take to reconcile with the customer and how do you approach this situation with your colleague?

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