Q: Our agents use a variety of computer programs and may have multiple windows open at one time (don't worry, we'll train you!) Help us understand how comfortable you are on a PC by selecting each of the following items that you have experience with:
Past customer service experience How do I strategically handle customers that have a difficult issue / problem
Q. Why Verizon and how do you see this position will help grow your career?
Why do you want to work for Verizon? Scenerios
Why do you think you would be a good fit?
what challenges do you think you will experience if chosen for this job
-Typical behavioral questions for tech interviews
Basics of UPS and power systems Breaker types and protection systems Scenario-based troubleshooting Communication and customer handling Resume-based questions
They test you on simple medical abbreviations and situational questions that are very easy.
Interviewer did a role play scenario where I was the tech and he was the customer. It was really laid back and not stressful. Customer states he has a red x on the wifi icon on a windows 7 laptop. I tell him to go to network connections and enable wifi adaptor.
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