A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
What sport made Michael Jordan famous?
We are a fully remote office, some people can't work like that, can you?
Client situation for non-responding application
Why do you want to work for us
What was a time that you had an upset customer and how did you handle it?
How do you run a query on a SQL database?
You join our project and the PM submits a bug report you don't understand. What would you do?
1. Google Video Meet Screening: Super casual chat with a recruiter in Ireland. He was very pleasant and polite. Just be positive, upbeat, and relate what you do to Shopify Support. (i) Why do you want to work for Shopify? (ii) What do you do in your current role? 2. Gauntlet: Very tricky at least for me. I think this is where I messed up, because of nerves and not being able to resolve the issues quick enough. The Recruiter posed a lot of side questions in the chats that prevented me from answering the main questions in a timely manner. 10 Minutes for each chat, but these will be done at the same time. Pay attention to both chats, gage them interpersonally briefly, and recommend solutions. (i) Chat 1: "How do I add Contact Information to Main Menu'? (Customer has a Teapot Store, and will be trying to catch a bus in 10 minutes) (ii) Chat 2: "How do I add a shipping rate for all local orders?" (Customer is based in Vancouver, operates a Plus Sized Female Clothing store and wants to apply the rates for local deliveries". The recruiter then asked for feedback on these two chats and gave me feedback on how to improve. Commented on what she liked, and addressed how I could improve. (iii) Phone Chat: Customer wants to delete their store. The Customer has lost motivation to keep up their store. Try to convince them to stay and mention that Shopify has resources, and can help them improve their store. Bring up Facebook Marketing. After the phone screen the interviewer gave me feedback on what they liked, and provided me feedback on how to improve the answer and approach with the customer.
Describe what you did at your last job.
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