Leave a message Listen to below message received by a customer: You would usually have a specific process to follow. This is not the case here, so reassure the client, and come up with a realistic solution. (Content of the message: Hi I'm calling because I rented some ski gear from you that I'm supposed to pick up this afternoon, unfortunately I'm stuck in traffic and I won't be able to make it in time before the store closes, I'm a little panicked cos I have tomorrow morning a ski lesson, can you assist me or tell me what to do?) Please record a 30s message you would leave him:
