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Remote Support Engineer Interview Questions

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4,222 remote support engineer interview questions shared by candidates

They were absolutely lovely, very personable and down to earth. Honestly did not feel like an interview but a nice conversation. The questions were rather generic and mostly competency based e.g. Name a time you have made a mistake, Why do you want to work for UE? Why should we hire you? Tell me a time that you have handled a difficult situation/ customer) There were quite a few questions if I remember correctly. For the role play I was given two scenarios to listen and respond to. The scenarios were based on a pre-recorded telephone call and then I was asked how I would handle each case. The first was a vulnerable member who was asking for help, and the second was an angry customer who just had his energy supply cut off.
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Remote Customer Service Advisor

Interviewed at Utility Warehouse

3.5★
Apr 11, 2023

They were absolutely lovely, very personable and down to earth. Honestly did not feel like an interview but a nice conversation. The questions were rather generic and mostly competency based e.g. Name a time you have made a mistake, Why do you want to work for UE? Why should we hire you? Tell me a time that you have handled a difficult situation/ customer) There were quite a few questions if I remember correctly. For the role play I was given two scenarios to listen and respond to. The scenarios were based on a pre-recorded telephone call and then I was asked how I would handle each case. The first was a vulnerable member who was asking for help, and the second was an angry customer who just had his energy supply cut off.

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