What are RAM, ROM, VPN. Situational questions of Outlook, device running slow, bluetooth devices like keyboard and mouse, difficult colleague,
Remote Support Technician Interview Questions
161 remote support technician interview questions shared by candidates
Q: Describe an experience where you gave great customer service?
1. What experience do I have setting up a home network? 2. How do my experiences relate to wireless configurations? 3. Scenario question: Irate customer calls about a wireless network, but does not want to be transferred, how would you handle that? 4. In a resident situation, how would you handle a wifi device shut off? 5. What have you recently connected? 6. What software do you use often? 7. What was the first technological device you had that wow you? 8. Why do you want to work in a call center? 9. What is your definition of excellent customer service?
Open notepad and write two websites, that check the speed of the internet and the specifications of your system. PS: A complete thorough test will be made of your system and later the interviewer also ask you to send him the screenshot of the specs.
He pretended to be a customer and asked me to respond his call. During mock call, he was having internet connection problem and I have to solve it.
Are there any particular projects Quantum Spatial you find interesting?
Explain a situation when you went above and beyond a customers expectations?
Why are you applying for online job?
Tell me about yourself?
If you are talking with someone who has no technical knowledge, how would you explain to them how to locate their router?
Viewing 121 - 130 interview questions