Bob's grandson download pictures onto his computer but Bob can't find them in his computer. Where would you have him look?
Remote Support Technician Interview Questions
161 remote support technician interview questions shared by candidates
Tell me about a time when you gave outstanding guest service?
What is your screen resolution currently as being shown in Speccy?
How would you go about helping someone if none of their devices are connecting to the internet?
If a customer called and said they were having a problem with their internet working, what would be the first thing you would tell them?
What company’s have you done customer service for?
How do you handle an upset customer
Asked questions about what my reaction would be to difficult situations. Also they asked about a situation that I had made a mistake or had failure that I had to take responsibility for.
What skills do you have that make you qualified for this job?
This will be based on your work experiences not specific, most of the time it will be an easy question. - Sample - How do you troubleshoot if you receive a ticket regarding a user not able to print to a printer. - Explain the steps how oyu will resolve the issue.
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